Returns and refunds

 

You can return most products within 14 days of receipt by the consumer.  Most of the products sold on our portal are subject to the general return policy, however, some of them may have certain particularities when returning them.

 

- Right of withdrawal

 

You are guaranteed by law the right to withdraw from the purchase, without stating the reason, of most products during the 14 calendar days from the day you received the product.

 

The return policy of Mc Stock allows you to return the products in case you are not satisfied with the purchase up to 14 days from the date of receipt of the product.

Products must be returned in the same condition in which you received them. Therefore, new products must be returned new, unused and complete.  Second-hand products must not show any additional damage or signs.

 

NOTE: If the reason for the return of the product is not due to damage, was defective or incorrect, we will not refund your shipping costs, we will only refund the amount of the product.   If you request a refund through our delivery system, we will deduct the total shipping costs of the refund.  

 

This return policy does not affect your legal customer rights.

 

DEFECTIVE OR DAMAGED PRODUCT

 

You can claim that a product is defective within 30 days from the date of receipt of the order.

 

If you receive a damaged product during shipment, please report it within the first 24hrs, and then the incident will be handled for return.

 

 - REFUNDS

 

Refunds are made in the same way you paid for your order, within 48 hours of receiving the goods in our warehouses.

 

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